Louis Jordan

• Diagnosed and resolved network issues to maintain service quality and minimize downtime.
• Installed, configured, and tested telecommunication equipment for optimal performance.
• Collaborated with cross-functional teams to enhance system efficiency and customer satisfaction.
• Trained junior technicians on installation procedures and equipment maintenance best practices.
• Conducted routine inspections to ensure compliance with safety standards and operational protocols.
• Assisted in developing troubleshooting guides to streamline technical support processes.
• Managed inventory of tools and materials, ensuring adequate supplies for ongoing projects.
• Provided technical support for escalated customer inquiries, enhancing overall service delivery experience.
• Planned, scheduled, and delegated daily work to team of employees.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Monitored and enforced safety measures to mitigate hazards.
• Repaired, upgraded and inspected electronic, electrical and mechanical systems.

Adhered to established policies and standards to safely complete projects.

• Led cross-functional teams to enhance operational efficiency and streamline communication processes.
• Developed training programs for new staff, improving onboarding and team integration.
• Implemented process improvements that reduced project turnaround times and increased productivity.
• Analyzed performance metrics to identify trends, informing strategic decision-making for resource allocation.
• Coordinated with external vendors to negotiate contracts, optimizing supply chain management efforts.
• Mentored junior staff on best practices, fostering skill development and knowledge sharing within the team.
• Managed project timelines and deliverables, ensuring alignment with organizational goals and objectives.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.