MADDISON CAIN
Rockmart
Summary
Experienced individual with a proven track record in the restaurant industry. Skilled in multitasking and maintaining exceptional customer service. Proficient in bartending and knowledgeable in menu memorization. Known for flexible scheduling and positive attitude, contributing to a collaborative team environment. I consider myself a high energy individual ready to bring good energy to any setting with the ability to work under pressure and handle multiple tasks simultaneously with a positive attitude.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Asset Protection Associate
Walmart
Rockmart
03.2025 - Current
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Maintained confidentiality of sensitive information.
- Responded promptly to all alarms activated within the store.
- Executed safety protocols to protect the store's assets.
- Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
- Reported any suspicious activities immediately upon discovery.
- Provided assistance in the training of new hires on asset protection procedures.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Assisted customers with product information and inquiries.
- Provided exceptional customer service while maintaining a focus on loss prevention.
Food Preparation Worker
self /family owned
Rockmart
12.2022 - Current
- I do help my community at random when my family wants to run a food supply for the homeless or in need in my hometown.
- I would help prepare and place the food and provide blankets and sock and other miscellaneous items needed to help those in need.
- I take pride in helping my community and my family all in one.
Server/Hostess/Cashier/Busser
Bar L BBQ
Rockmart
11.2020 - Current
- This was my first small town serving job.
- There was almost always two people on a shift with over roughly 25 tables in the restaurant.
- During my time, I learned to memorize prices and ingredients of meals, including the small 50 cent charge for added mushrooms, etc.
- The roles required for this position included answering phone calls and taking to-go orders, inputting orders into the 1940s style cash register that required you to input one single item at a time to cash people out, greeting people as they walked in along with charging and bagging to-go orders all while maintaining healthy communication with customers you have seating at the establishment and catering to them in a timely manner.
- During all of this, we as servers were required to make any salad that was rang in to the restaurant and bus our own tables at the end of the visit, presenting it for the next guest to arrive.
Lead Server/Bartender/Trainer
Boone's Restaurant
Atlanta
01.2022 - 02.2025
- Within my time at this establishment, I started off as a server/host hybrid.
- During short staffing, I maintained being a server, host, SA/food runner, and busser all within the same shift with no complaints.
- Throughout my time, I have grown to become a full-time bartender and server on needed shifts.
- Informed customers of daily specials.
- Handled cash, credit card, and other payment transactions with accuracy.
- Interacted with guests and promptly responded to requests to provide exceptional service.
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Maximized revenue opportunities by upselling additional items whenever possible.
- Worked with coworkers to complete tasks.
- Experienced with social media and communications platforms.
- Focused on learning new skills and staying updated with industry changes.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Resolved conflicts between employees quickly and fairly.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Cashier/Cook/Customer Service
Captain D's Seafood Restaurant
Rockmart
04.2020 - 03.2022
- During my time here, I bounced around wherever I was needed.
- I spent time managing the establishment, coming in early to fill in for the prep cook.
- When in need, I came to the kitchen to help drop food and place items in correct boxes to upkeep order time.
- My primary time was spent in the front/drive-through section taking orders on the speaker while running food out to tables.
- I highly implemented my multitasking skills and good memory.
- I would be the face while bagging food, preparing correct sauces, and making drinks while proceeding to take orders all at the same time.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Education
SALON AND SPA LEADERSHIP IN COSMETOLOGY BUSINESS -
health and style institute
kennesaw, GA04.2024
HIGH SCHOOL DIPLOMA OR GED - COSMETOLOGY
Pepperell High School
GA01.2005
Skills
- Time Management
- Bartending
- Serving Experience
- Host/Hostess
- Restaurant Experience
- Cooking
- Busser
- Special Events
- Upselling
- POS
- Food Safety
- Shift Management
- Teamwork and Collaboration
- Flexible Schedule
- Order Taking and Processing
- Accurate money handling
- Guest Relations
- Menu Memorization
- Upselling techniques
- Full Service Dining
- Bar terminology
- Responsible and Trustworthy
- Resourceful and Reliable
- Staff Training
- Customer Service
- Positive and Friendly Attitude
- Report writing
- Loss prevention
- Customer service
- Monitoring behavior
- Conflict resolution
- Risk assessment
- Communication skills
- Community outreach
- Active listening
- Problem solving
References
- BROOKLYNNE HARRISON, Bartender, Follies At Onyx - Roommate And Past Coworker, (510) 414-2682, brooklynneharrison@gmail.com
- FRANK MILLS, Cook, Boones Restaurant - Current Coworker And Friend, (678) 914-9550, frankmills@aol.com
- VICTORIA STILES, Server, Bar L Bbq - Past Coworker And Long Term Friend, (678) 719-5991, victoriastiles1@yahoo.com
Community Service
FOOD PREPARATION WORKER, self/family owned, Rockmart, GA, Help prepare and place food for the homeless or in need in my hometown. Provide blankets, socks, and other miscellaneous items needed to help those in need., 12/01/22, Present
Timeline
Asset Protection Associate
Walmart
03.2025 - Current
Food Preparation Worker
self /family owned
12.2022 - Current
Lead Server/Bartender/Trainer
Boone's Restaurant
01.2022 - 02.2025
Server/Hostess/Cashier/Busser
Bar L BBQ
11.2020 - Current
Cashier/Cook/Customer Service
Captain D's Seafood Restaurant
04.2020 - 03.2022
SALON AND SPA LEADERSHIP IN COSMETOLOGY BUSINESS -
health and style institute
HIGH SCHOOL DIPLOMA OR GED - COSMETOLOGY
Pepperell High School