Makayla Collins
Atlanta
Summary
As an experienced bottle server and hookah waitress, I excelled in delivering exceptional customer service with a friendly and professional demeanor. My strong communication skills allow me to connect with guests and anticipate their needs, while my attention to detail ensures flawless drink and hookah presentations. With the ability to multitask in a fast-paced environment, I remain organized and efficient, providing a seamless experience for every customer. My deep product knowledge, positive attitude, and adaptability make me an invaluable asset, ensuring that guests leave satisfied and eager to return.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Ruth Chris Steak House
01.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maximized table turnover rate by managing reservations and seating arrangements.
Bottle Waitress/Hookah Server
King Of Diamonds (KOD)
05.2024 - 09.2024
- Ensured prompt resolution of customer complaints, maintaining a positive brand image for the establishment.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the establishment"s brand image.
- Utilized strong communication skills to effectively convey information between team members, management, and customers for seamless operations.
- Liaised between guests and kitchen staff for special requests or dietary restrictions, ensuring customer satisfaction through personalized service.
- Built strong relationships with key clientele through attentive service and genuine interest in their preferences, driving repeat business opportunities.
- Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
- Maintained a clean and organized VIP area for an enjoyable atmosphere, attracting repeat clientele.
Bottle Waitress/Hookah Server/Bartender
Empire Club and Lounge
01.2022 - 01.2023
- Boosted sales through upselling premium bottles and promoting special offers to patrons.
- Prepare and serve hookahs, ensuring they are correctly set up and functioning
- Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
- Trained new bottle waitresses on company policies, procedures, and best practices to maintain quality service standards across the team.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Ensure that hookahs are well-maintained, check for leaks, and replace coals as needed during service
- Greet and assist customers, provide information on available hookah flavors, and take orders
Education
Bachelors In Science - Biology Pre-Health
Alabama State University
Montgomery, AL05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
Instagram Handle
@therealjnae
Timeline
Bottle Waitress/Hookah Server
King Of Diamonds (KOD)
05.2024 - 09.2024
Server/Bartender
Ruth Chris Steak House
01.2023 - 12.2024
Bottle Waitress/Hookah Server/Bartender
Empire Club and Lounge
01.2022 - 01.2023
Bachelors In Science - Biology Pre-Health
Alabama State University
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