Makenzie Manning
Buford,GA
Summary
Dynamic and customer-focused professional with proven team leadership at Little Caesars. Skilled in cash management and analytical problem-solving, I excelled in enhancing customer satisfaction and training new employees. Committed to maintaining a safe work environment while effectively communicating with management to drive operational success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Little Caesars
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Crew Member
Dairy Queen Grill & Chill
01.2021 - 03.2022
- I worked the front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without affecting the quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Gwinnett Online Campus
Lawrenceville, GA05-2025
Skills
- Positive attitude
- Cash management
- Team leadership
- Analytical problem-solving
- Customer-focused service
- Adaptable work hours
Timeline
Shift Leader
Little Caesars
01.2025 - Current
Crew Member
Dairy Queen Grill & Chill
01.2021 - 03.2022
High School Diploma -
Gwinnett Online Campus
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