Amanda Howell
Rome
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Service Representative
Walker Orthotics and Prosthetics
Rome
12.2011 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Handled customer complaints with empathy and professionalism.
Orthotic Fitter, front office side, etc.
Walker orthotics and prosthetics
Rome
01.2011 - Current
- Fitted custom orthotics to patients based on individual needs and prescriptions.
- Consulted with healthcare professionals to ensure optimal patient care and satisfaction.
- Educated patients on proper orthotic use and maintenance for maximum effectiveness.
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with empathy and professionalism.
- Processed orders and facilitated returns efficiently.
- Provided product information and recommendations to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Orthotic Fitter, etc
Walker Orthotics and Prosthetics
Rome
01.2011 - Current
- Fitted orthotic devices to patients based on individual assessments and prescriptions.
- Collaborated with healthcare professionals to develop personalized treatment plans.
- Educated patients on proper use and maintenance of orthotic devices.
- Maintained accurate patient records and documentation for compliance purposes.
- Measured patients to determine appropriate size and fit of orthotics.
- Provided guidance on selecting appropriate components based upon individual needs.
- Demonstrated how to properly don, doff, adjust, maintain, clean and store orthotic devices for optimal performance.
- Maintained inventory levels of supplies used in fabricating custom-made devices.
- Analyzed prescription orders from physicians to ensure accuracy prior to fabrication.
Education
Armuchee High School
Rome, GaSkills
- Customer service
- Account management
- Complaint resolution
- Product knowledge
- Orthotic fitter
- Clinical
- Over seeing inventory
- Front office, such as checking, benefits, and prior authorizations
- Over seeing inventory
Languages
English
Professional
Timeline
Customer Service Representative
Walker Orthotics and Prosthetics
12.2011 - Current
Orthotic Fitter, front office side, etc.
Walker orthotics and prosthetics
01.2011 - Current
Orthotic Fitter, etc
Walker Orthotics and Prosthetics
01.2011 - Current
Armuchee High School