Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Arnold

Chester,MI

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
01.2004 - Current
  • Managed medication inventory and ensured accurate stock levels to prevent shortages.
  • Processed prescription orders efficiently, verifying accuracy and compliance with regulations.
  • Assisted pharmacists in patient consultations, providing medication information and usage guidance.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Managed opening and closing duties for pharmacy.

Call Center Representative

DLH
03.2022 - 03.2023
  • Delivered exceptional customer service by resolving inquiries and providing accurate information promptly.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized call center software to track interactions and maintain detailed documentation of customer communications.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Dodge County High School
Eastman
05.2000

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Drug inventory management
  • Interpreting and processing medication orders
  • Pharmacy operations
  • Point of sale systems proficiency
  • Refill requests
  • Troubleshooting malfunctioning equipment
  • Verbal and written communication

Certification

  • PTCB- January 2022-Current
  • Georgia State Board of Pharmacy-June 2011-Current
  • CPR Certificate-March 2021-Current
  • ExCPT- Nov 2011-Nov 2023

Timeline

Call Center Representative

DLH
03.2022 - 03.2023

Certified Pharmacy Technician

Walmart
01.2004 - Current

High School Diploma -

Dodge County High School

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