Marlena Benitez
Auburn
Summary
Efficient and dedicated Practice Manager with 15+ years in healthcare, progressing from front desk to leadership. Expert in insurance and billing, daily operations, and patient care. Skilled in team management, conflict resolution, and payroll, ensuring seamless experiences for patients and staff while maintaining high standards of care and operational excellence.
Overview
22
22
years of professional experience
Work History
Practice Manager
Hamilton Mill Eye Care
Buford
07.2018 - Current
- Managed daily practice operations by filling in for all positions as needed.
- Full time insurance and billing specialist.
- Managed daily operations of eye care practice efficiently.
- Coordinated scheduling for patient appointments and staff shifts.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
Billing Specialist
Hamilton Mill Eye Care
Buford
07.2014 - 07.2018
- Filed insurance claims for eye exams, eyeglasses, contacts lenses and medical services.
- Posted payments from insurance remittances.
- Sent patient statements.
- Followed up on claims and appeals to maximize insurance reimbursement.
Optometric Technician
Hamilton Mill Eye Care
Buford
07.2012 - 07.2014
- Conducted initial patient screenings and recorded medical histories.
- Assisted eye doctors during examinations and procedures.
- Managed appointment scheduling and patient flow efficiently.
- Operated diagnostic equipment for vision testing accurately.
- Maintained a clean and organized clinical environment consistently.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Helped fit contact lenses on customers per doctor's instructions.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Trained new staff on optometric testing procedures and clinic protocols.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Checkout Specialist
Hamilton Mill Eye Care
Buford
07.2008 - 07.2012
- Processed patient checkouts by scheduling appointments and collecting copay’s and payments.
- Filing insurance claims in a timely manner.
- Posting remittances.
- Closing daily reports to maintain accurate financial records.
Front Desk Coordinator
Hamilton Mill Eye Care
Buford
07.2006 - 07.2008
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and eye care professionals.
- Maintained accurate patient records using electronic health systems.
- Assisted in insurance verification and processing for patients.
- Provided exceptional customer service to enhance patient experience.
- Organized office workflow to streamline daily operations effectively.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Ensured that all front desk areas were kept clean and organized at all times.
- Greeted and directed customers kindly and accurately.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
Order Processor/Billing Specialist
Atlanta Olympic Optical
Buford
05.2004 - 07.2006
- Processed high-volume eyeglass and contact lens orders from inventory with accuracy and efficiency.
- Handled incoming phone orders, providing product information and excellent customer service.
- Prepared and billed orders, including generating invoices and verifying account details.
- Packaged and organized shipments for carrier pickup, ensuring timely and accurate delivery.
Education
Matthew C. Perry High School
Iwakuni, JapanSkills
- Insurance verification
- Billing and coding
- Staff scheduling
- Patient management
- Electronic health records
- Claims processing
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Practice management
- Schedule management
- Employee performance evaluations
Timeline
Practice Manager
Hamilton Mill Eye Care
07.2018 - Current
Billing Specialist
Hamilton Mill Eye Care
07.2014 - 07.2018
Optometric Technician
Hamilton Mill Eye Care
07.2012 - 07.2014
Checkout Specialist
Hamilton Mill Eye Care
07.2008 - 07.2012
Front Desk Coordinator
Hamilton Mill Eye Care
07.2006 - 07.2008
Order Processor/Billing Specialist
Atlanta Olympic Optical
05.2004 - 07.2006
Matthew C. Perry High School