Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marrissa Worthen

Atlanta

Summary

I adapt and work well in fast paced evolving environments. I am known for paying exceptional attention to detail. I am a critical thinker and posses skills that allow me to consistently resolve customer inquiries while enhancing the customer's support process. I am proficient in Microsoft Office, email communication and multitasking. I am a team player and don't mind playing whatever position is necessary to help my team thrive.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

1Family 2Another Outreach
Atlanta, GA
08.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions using software for accurate tracking.
  • Collaborated with team members to streamline support processes, enhancing response times.

Security Officer

Signal Security Company
Marietta, GA
02.2021 - 08.2023
  • Monitored facilities to ensure safety and compliance with security protocols.
  • Conducted regular patrols to detect and prevent unauthorized access.
  • Responded promptly to alarms and incidents, coordinating with emergency services as needed.

Customer Service Representative

VXI
Morrow, GA
04.2018 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided information about products, services, policies and procedures,
  • Processed forms, orders, applications and request in a timely efficient manner.

Education

GED -

Atlanta Technical College
Atlanta, GA
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fast learner
  • Conflict resolution
  • Attentive to detail

Timeline

Customer Service Representative

1Family 2Another Outreach
08.2023 - Current

Security Officer

Signal Security Company
02.2021 - 08.2023

Customer Service Representative

VXI
04.2018 - 02.2021

GED -

Atlanta Technical College
Marrissa Worthen