Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mashonda Davis

Fort Gaines

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

TTEC
Chicago
07.2022 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Food Service Worker

Fort Gaines Health And Rehab
Fort Gaines
05.2012 - 06.2020
  • Assisted with inventory management and restocking supplies as needed.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Customer Service Cashier

Quality New York Style
Fort Gaines
05.2007 - 04.2012
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA
05-2007

Skills

  • Customer service
  • Database management
  • Order processing
  • Inventory management
  • Customer relationship management
  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Receiving support

Timeline

Customer Service Representative

TTEC
07.2022 - Current

Food Service Worker

Fort Gaines Health And Rehab
05.2012 - 06.2020

Customer Service Cashier

Quality New York Style
05.2007 - 04.2012

High School Diploma -

Randolph Clay High School
Mashonda Davis