Mayonna Evans
Thomson
Summary
Demonstrates exceptional problem-solving and material handling capabilities, ensuring operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
ICQA Problem Solver
Amazon
06.2023 - Current
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Responded to departments to provide product or inventory procedural information.
- Initiated process changes based on data analysis, resulting in reduced order processing times.
Material Handler
Club Car LLC
06.2023 - 12.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Customer Service Representative
Walmart
03.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Thomson High School
Thomson, GA05.2021
Skills
- Warehouse operations
- Microsoft Excel proficiency
- Standard operating procedures
- Distribution center experience
- Problem identification
- Customer service
- Teamwork and collaboration
- Shipping and receiving
- Material handling
- Order picking and processing
- Forklift operation
- Inventory control
- Cycle counts
Timeline
ICQA Problem Solver
Amazon
06.2023 - Current
Material Handler
Club Car LLC
06.2023 - 12.2024
Customer Service Representative
Walmart
03.2021 - 06.2023
Thomson High School
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