Mayra Cristina Valdes

Surgical Scrub/ C-Arm Tech/ MA (Hybrid Role)

(May 2024-present)

• Assist surgeons with out-patient surgical procedures.
• Supported surgeons'' ability to focus on critical tasks during operations by acting as their right-hand person throughout every stage of the procedure.
• Streamlined operating room turnover time through efficient cleaning processes between cases while adhering to strict sanitation guidelines.
• Operated radiologic equipment to produce diagnostic images and films.
• Managed proper washing and sterilization of surgical instruments.

Back Office Coordinator/ Lead MA

(June 2021-April 2024)

• Mentored new clinical staff members for proper onboarding and orientation processes.
• Created weekly schedules for medical assistants, taking into account sick days and vacation time.
• Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Monitored daily appointments schedule for smooth operation of the clinic.
• Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
• Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
• Have assisted in emergency cases under the direction of a licensed provider (MD, PA-C, NP-C, RN)

Medical Assistant

(September 2017-May 2021)

• Obtained patient medical history, medication information, symptoms, and allergies.
• Assisted MD/ PA/ NP's as medical scribe for adequate and continuous office flow.
• Managed multiple assigned MD/ PA/ NP at once ensuring handling of direct correspondences', Rx refills and surgical clearances.
• Assisted in the development of individualized patient care plans by accurately assessing wound types and proper care in office and at home knowledge for patient.
• Patient suture/ staple removal as ordered by physician.
• Schedules and obtains results for testing, procedures, and other services. Interprets and accurately communicates results to physicians and patients as necessary.
• Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner.
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Enters requests for prescription refills into the EMR, prior authorizations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted (McKesson ordes).

• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Collected copays, provided patient knowledge of deductible, Cash handling, credit card transaction, OTP payments
• Scheduling appointments, answering phone lines, Initiation and completion of referrals.
• Demonstrated expertise in performing EKGs, Venipuncture, administering vaccines (peds and adults).
• Performing X-Rays for immigration physicals, Simple PA and Lateral view of joints.
• Knowledge of properly performing and completing DOT and school physicals.

• Processed electronic payments effectively and accurately handled credit, debit and personal check transactions.
• Monitor past due accounts, sending reminders/ letters to all accounts over 30, 45, 60, 90 days past due
• Research customers with skipped invoices, Call customers with non-sufficient funds check, Conduct research on customer accounts with short payments
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Maintained the front desk and reception area in a neat and organized fashion
• Dispersed incoming mail to correct recipients throughout the office, handled all incoming and outgoing correspondence
• Managed daily office operations and maintenance of supplies and equipment needed.

• Maintained proper stock levels on a line, Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems, Inspected finished products for quality and adherence to customer specifications, Reviewed the performance of subordinates, Trouble-shoot problems with equipment, devices or products