Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Turner

Gainesville

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Red Oak Sanitation
Cumming
09.2021 - 04.2024
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Data entry

Front Office Assistant

Cleaver medical group
Dawsonville
01.2019 - 09.2021
  • Researched customer complaints or billing issues as necessary.
  • Reserved and managed meeting room availability.
  • Organized filing system for customer records and documents.
  • Medical records
  • Scheduling

Education

High School Diploma -

Flowery Branch High School
Flowery Branch, GA
05-2017

Skills

  • Customer service
  • Data entry
  • Issue resolution
  • Billing management
  • Scheduling appointments
  • Customer relationship management
  • Conflict resolution
  • Product knowledge
  • Document organization
  • Meeting coordination
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Telemarketing
  • Multitasking
  • Client assessment
  • Dispute resolution
  • Report preparation
  • Data management
  • Support case resolution
  • Product and service solutions
  • Multi-task management
  • Written communication
  • Recordkeeping strengths
  • Multitasking and prioritization
  • Customer relations
  • Punctuality and reliability
  • Customer retention strategies
  • System implementation
  • Adaptability
  • Report generation
  • Microsoft outlook

Timeline

Customer Service Representative

Red Oak Sanitation
09.2021 - 04.2024

Front Office Assistant

Cleaver medical group
01.2019 - 09.2021

High School Diploma -

Flowery Branch High School
Megan Turner