Melanese Reid

• Assertive in the ability to troubleshoot and manage difficult situations
• Work to maximize customer and consumer satisfaction
• Answer inbound calls courteously and professionally
• Complete all individually assigned tasks within service level metrics outlined by Customer service supervisor
• Reply to consumer email inquiries and completed outbound calls as necessary.

• Worked and communicated with CEOs, Managers, QA and Lab Techs to ensure proper protocols were followed and chain of custody maintained while maintaining strict turnaround times
• Logged and distributed samples according to Chain of Custody
• Responsible for the proper care and packing of samples and keeping records on Chain of Custody.

• Handle inquires related to home healthcare services, including respiratory therapy and medical equipment
• work directly with medical professionals and

physicians to facilitate patient care

• Knowledge of medical terminology and healthcare services
• Resolving customer complaints and issues effectively
• Assisting with order processing ans scheduling deliveries