Melanie Narvaez

I was tasked with being in charge when manager was not present, since it was an old corporate door that was opening and I was one with more experience. I was able to add in incoming phone and accessory inventory and stock properly. In my short time here I increased my knowledge in how to maximize sales for multi-lines and how to deal with agitated customers. Ask a name, give a name- I had many regular customers that would ask for me directly because they had good experiences with my help and customer service.

• The ability to recommend the right device or promotional offer based on customer's needs and current situations.
• Aim to please, I will go above and beyond to help the customer including troubleshooting and data transfers.
• Aim to achieve monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
• Quick learner- With 6 years of phones sales experience, I can journal and memorize product specs and information including current sales promotions and business rules.
• Teamwork with team members to improve overall store performance and having a good working environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.