Melissa Bennett-Robinson
Fairburn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Site Coordinator
Emory Healthcare
Atlanta
08.2022 - Current
- Verified bills and authorized payments to ensure precise financial recordkeeping.
Maintained accurate customer account, demographic, and billing information.
Handled high-volume client interactions, delivering timely service and resolving issues.
Streamlined billing processes by coordinating documentation to avoid errors.
Produced monthly reports detailing wait times, volume, and service metrics for review.
Conducted training sessions for new employees on systems, workflows, and service expectations.
Oversaw inventory management and supply ordering to support operations.. Acted as the principal liaison for customer accounts, maintaining consistent communication.
Aided account managers with setup procedures and documentation, streamlining processes.
Monitored account issues closely to ensure swift resolution and client contentment.
Site Coordinator/Phlebotomy Coordinator
LabCorp
Atlanta
12.2008 - 08.2022
- Optimized staff scheduling to enhance coverage and productivity.
- Ensured compliance with safety regulations for a secure work environment.
- Managed inventory to maintain sufficient supplies for testing procedures.
- Prepared comprehensive reports detailing event outcomes and successes.
- Demonstrated proficiency in systems for documenting onsite issues.
- Labeled blood vials accurately with critical information, including time, date, and patient name.
- Obtained diverse blood samples via venipuncture and capillary puncture techniques.
- Scheduled appointments effectively to minimize patient wait times.
Education
Associate of Applied Science - Health Administration
Gwinnett College
GA07-2026
Certificate of Technical Studies - Medical Billing And Coding
Gwinnett College
GA05-2026
Certificate of Technical Studies - Medical Assistant
UEI College
Morrow, GA05-2023
High School Diploma -
Manatee High School
Bradenton, FL06-1993
Some College (No Degree) - Health Administration
Manatee Community College
Bradenton, FLSkills
- Medical billing
- Patient scheduling
- Customer service
- Compliance management
- Inventory control
- Data entry
- Team collaboration
- Staff training
- Staff scheduling
- Report preparation
- Compliance monitoring
- Logistics coordination
- Mentorship and training
- Financial performance
- Microsoft office
- Effective communication
- Excellent communication
- Client relations
Timeline
Site Coordinator
Emory Healthcare
08.2022 - Current
Site Coordinator/Phlebotomy Coordinator
LabCorp
12.2008 - 08.2022
Associate of Applied Science - Health Administration
Gwinnett College
Certificate of Technical Studies - Medical Billing And Coding
Gwinnett College
Certificate of Technical Studies - Medical Assistant
UEI College
High School Diploma -
Manatee High School
Some College (No Degree) - Health Administration
Manatee Community College