Bria Smith
Warner Robins
Summary
My goal is to help members with all of their financial needs. I strive each day to show that I am the epitome of being member focused in the branch and behind the scenes. Im a Dedicated MSR with over four years of front-line experience, committed to addressing diverse member needs at six different location's. By doing this, l have become a well rounded individual with a a clearer understanding of how Robins can better help our members.
Overview
4
4
years of professional experience
Work History
Member Service Representative- Chantilly Branch
Robins Financial Credit Union
03.2021 - Current
- Processed loan applications and documented loan decisions according to policy requirements.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Deceased accounts, loan maintenance, loan applications, IRA, fraud disputes, DL4, Vantage, Paylogics, Card Wizard, business accounts, Secretary of State, warranty deed access, tax assessor, VINtek.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Info Representative Fill in: Fraud disputes, issued debit cards, ordered debit/credit cards, lobby tracker, card maintenance, made sure mail was sent out in a timely manner, supply order for the branch.
- Teller: Performed transactions efficiently and with minimum errors, performed account maintenance, and helped with vault duties.
Education
Accounting -
Central Georgia Technical College
Macon, GA08-2024
High School Diploma -
East Laurens High School
05.2017
Skills
- Accurate data entry
- Customer service
- Skilled in problem resolution
- Loan product advocacy
- Strong attention to detail
- Collaborative teamwork
- Up-selling strategies
- Time management
- Task prioritization
- Strategic planning
- Verbal and written communication
- Professionalism and integrity
- Reliability and consistency
Timeline
Member Service Representative- Chantilly Branch
Robins Financial Credit Union
03.2021 - Current
Accounting -
Central Georgia Technical College
High School Diploma -
East Laurens High School
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