Michael Warren
Jonesboro
Summary
Experienced professional in passenger services, adept at ensuring traveler comfort and safety across diverse transportation modes. Recognized for exceptional communication and problem-solving skills, consistently delivering high-quality customer service. Proven ability to maintain composure under pressure while enhancing customer satisfaction through strategic initiatives that boost operational efficiency and satisfaction ratings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Airport Wheelchair Agent
Unifi
Atlanta
11.2023 - Current
- Provided assistance to passengers requiring special needs, including wheelchair support.
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations, and resolving related problems.
- Assist travelers in navigating Customs, Immigration, and Quarantine processes.
- Ensured availability of mobility devices and gate-checked bags during boarding and deplaning.
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
- Handled issues pertaining to services for customers with wheelchairs.
Lawn Service
Self-Employed
Atlant
01.2020 - 11.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided lawn irrigation assessments and adjusted systems for efficient water usage.
- Fertilized and mulched flower beds for healthy and attractive plants.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Responded to customer inquiries and provided advice on lawn maintenance and care.
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
Security Officer
Regions Security Inc
11.2018 - 01.2020
- Verified licenses to ensure guest entry permissions.
- Logged guest information into computer system, including dates, names, and license plate numbers.
- Formed a communication system to manage visitor authorization.
- Patrolled areas to deter suspicious activities and unauthorized parking.
- Performed security screenings on guests at events.
- Ensured compliance with security protocols by monitoring entry and exit points.
Disaster and Emergency Services / Volunteer
American Red Cross
Miami
01.2010 - 11.2013
- Enhanced efficiency in administrative tasks such as cold calling, records maintenance, and database oversight.
- Screened applicants interested in volunteering.
- Facilitated provision of mass care to victims impacted by the Haiti earthquake in 2010.
- Successfully recruited volunteers to participate in training and community event activities.
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FLSkills
- Cold Calling
- Serving experience
- Customer service
- Host, busser, dish services
- Aviation & Security Protocols
- Mobility device systems
- Time management
- Task prioritization
- Cash Handling
- Driving
- Security & Surveillance
- Records Management
Certification
- Basic Life Support: CPR, AED
- Food Handler Certification
- Drivers License & Security Licensure
Timeline
Airport Wheelchair Agent
Unifi
11.2023 - Current
Lawn Service
Self-Employed
01.2020 - 11.2023
Security Officer
Regions Security Inc
11.2018 - 01.2020
Disaster and Emergency Services / Volunteer
American Red Cross
01.2010 - 11.2013
High School Diploma -
Robert Morgan Educational Center
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