Monica Ball
East Ellijay
Summary
Dynamic Customer Service Representative with a proven track record at Tractor Supply Company, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and upselling, contributing to sales growth. Skilled in navigating complex customer interactions while maintaining professionalism, ensuring high satisfaction and retention rates.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tractor Supply Company
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School -
Cedar Town High
Cedartown, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Tractor Supply Company
05.2021 - Current
High School -
Cedar Town High
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