MORGAN EDWARDS
Forest park
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Apple
11.2023 - 07.2025
- My assigned role at Apple was the billingdepartment. My daily responsibilities would typically be accepting calls about payment issues and refunds.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer service/Baggage Handler
Elite line service
03.2019 - 11.2023
- Collect connecting baggage, you must check the tags and confirm with the passenger their final destination
- Greet passengers and assist with helping finding their gates and assist with boarding passes
- Always making sure you have a clean area and check for safety hazards
Picker, Sorter, wrap, packer, unload and load, scanning
Amazon
09.2022 - 03.2023
- Scanning customer orders to the right pallet
- Sorting small packages to the correct cages
- Picking orders and packing them and placing the correct shipping label to the box
- Wrapping pallets that are closed out and ready to go
Education
High School - undefined
Morrow High School
Morrow, GA06.2018
Skills
- Picker
- Packer
- Customer service
- Sort
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
Awards
None
Timeline
Customer Service Representative
Apple
11.2023 - 07.2025
Picker, Sorter, wrap, packer, unload and load, scanning
Amazon
09.2022 - 03.2023
Customer service/Baggage Handler
Elite line service
03.2019 - 11.2023
High School - undefined
Morrow High School
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