Muneeb Qureshi
Macon
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
IHG Hotels & Resorts
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Valet
IHG Hotels & Resorts
06.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
Education
Currently A Student -
Howard High School
Macon, GA05-2027
Skills
- Customer Engagement
- Guest services
- Problem-solving skills
- Cash handling
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Front Desk Agent
IHG Hotels & Resorts
06.2024 - Current
Valet
IHG Hotels & Resorts
06.2024 - Current
Currently A Student -
Howard High School
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