Nalyssa Marshall
Decatur
Summary
Senior Program Manager with 10+ years in logistics, inventory management, and supply chain optimization. Proven record of reducing costs by 20%, improving inventory accuracy to 99%, and leading multimillion-dollar projects. Skilled in cross-functional leadership, analytics, process improvement, and Supply Chain Systems including SAP, Oracle, JDA, WMS7, SIMS, and AGILE.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Program Manager
GXO Logistics
06.2024 - Current
- Resolved $4.2M in discrepancies, raising inventory accuracy from 86% to 99% in 6 months.
- Cut lead times 15% and improved on-time delivery to 98% by renegotiating 3PL contracts. • Increased throughput 12% via process changes with no added labor costs.
- Delivered KPI reports to leadership, improving decision-making speed.
- Identified 20+ efficiency opportunities worth $250K annually.
- Led technology upgrades in warehouse systems, reducing manual entry errors by 30%.
Program Manager
GXO Logistics
08.2021 - 07.2024
- Retained key clients through proactive service and issue resolution. Managed portfolio accounts, reducing escalations and preventing churn.
- Led process improvement initiatives for staff on new systems.
- Coordinated resolution of issues with warehouses, sales brokers, and carriers.
- Managed vendor relationships to ensure timely delivery at optimal cost.
- Increased customer satisfaction scores by 15% through improved communication workflows.
Logistics Analyst
GXO Logistics
07.2020 - 06.2021
- Conducted data analysis to optimize logistics operations.
- Resolved invoicing and shipping issues to prevent delivery delays.
- Provided training on system enhancements to drive adoption.
- Reduced report turnaround time by 25% through automation of key metrics. Improved supply tracking accuracy by 12% through better data validation.
- Assisted in planning seasonal inventory adjustments, avoiding $150K in overstock.
Education
Bachelor of Science - Management & Administration
Gordon State College
01-2012
Skills
- Product availability research
- Inventory control systems
- Inventory optimization
- Strategic Planning
- Project Leadership
- Inventory Control
- Vendor Management
- Scope Management
- Lean Principles
- Data Analysis
Certification
- Microsoft Excel (2017)
- Six Sigma Yellow Belt (2024)
Timeline
Senior Program Manager
GXO Logistics
06.2024 - Current
Program Manager
GXO Logistics
08.2021 - 07.2024
Logistics Analyst
GXO Logistics
07.2020 - 06.2021
Bachelor of Science - Management & Administration
Gordon State College
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