Nalyssa Marshall
Decatur
Summary
Senior Program Manager with 10+ years of experience leading large-scale warehouse and logistics operations, driving operational health, capacity planning, and forward-looking supply chain strategy. Proven track record of reducing costs by 20%, improving inventory accuracy to 99%, and delivering multi-million-dollar initiatives that protect SLAs and ensure stable execution during peak volumes. Leverages forecasts, volume trends, and capacity utilization data to anticipate risks, prevent constraints, and align systems with on-the-ground execution. Influences senior leadership through clear, data-driven narratives while strengthening cross-functional alignment across operations, transportation, systems, and 3PL partners. Technical expertise includes SAP, Oracle, JDA, WMS7, SIMS, and AGILE.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Program Manager
GXO Logistics
Union City, GA
06.2024 - Current
- Drove operational consistency and protected SLAs by aligning systems with on-the-ground execution and proactively escalating data-backed risks.
- Leveraged forecasts, volume trends, and capacity metrics to anticipate constraints, prevent gridlock, and reduce last-minute escalations.
- Identified 20+ efficiency opportunities valued at $250K annually, improving cost control and scalability.
- Led warehouse technology upgrades, reducing manual entry errors by 30% and strengthening data integrity.
- Implemented process improvements to increase efficiency and reduce operational costs.
Program Manager
GXO Logistics
Union City, GA
06.2021 - 08.2023
- Retained key clients and protected SLAs through proactive, data-driven issue resolution and capacity monitoring.
- Prevented operational gridlock by tracking throughput and leading cross-functional bottleneck resolution across warehouses and suppliers.
- Drove system adoption and process improvements to enhance workflow efficiency and reporting accuracy.
- Increased customer satisfaction scores by 15% through structured communication and proactive performance reporting.
- Designed and implemented project plans to align with organizational goals.
- Coordinated cross-functional teams to enhance collaboration and communication.
Logistics Analyst
GXO Logistics
Union City, GA
07.2020 - 06.2021
- Optimized logistics operations using forecast and throughput analysis to protect SLAs and prevent delays.
- Automated performance reporting, reducing turnaround time by 25% and accelerating executive decision-making.
- Improved supply tracking accuracy by 12% and supported inventory planning to avoid $150K in overstock and capacity constraints.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Streamlined warehouse operations for increased productivity by implementing data-driven strategies.
Education
B.S. - Management & Administration
Gordon State College
01-2012
Skills
- Product availability research
- Inventory control systems
- Inventory optimization
- Strategic Planning
- Project Leadership
- Inventory Control
- Vendor Management
- Scope Management
- Lean Principles
- Data Analysis
Certification
- Microsoft Excel (2017)
- Six Sigma Yellow Belt (2024)
Timeline
Senior Program Manager
GXO Logistics
06.2024 - Current
Program Manager
GXO Logistics
06.2021 - 08.2023
Logistics Analyst
GXO Logistics
07.2020 - 06.2021
B.S. - Management & Administration
Gordon State College