Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nannette Banks

Americus

Summary

Detail-oriented and compassionate Clinical Manager with over thirty-five years of nursing experience in acute care, maternity, utilization review, and case management. Skilled in training and onboarding nursing staff and coordinators. Proven ability to design and deliver comprehensive training programs for nursing staff, fostering clinical excellence, enrollee safety, and professional development. Strong background in adult learning principles, curriculum development, and hands-on instruction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

RN Clinical Manager

Wellcentric Agency/Medstar Family Choice DC
Washington
07.2024 - Current
  • Onboarding and ongoing training of staff using a standard curriculum that adheres to state and NCQA regulatory requirements.
  • Evaluate performance data to determine training effectiveness, areas for improvement, and share a summary of findings with clinical leadership.
  • NCQA contract knowledge, contract requirements, along with District regulations, and compliance standards.
  • Audit staff documentation and adherence to departmental policies.
  • Developed policies and departmental SOPs.
  • Develops and maintains orientation and training schedule.
  • Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy.
  • Conducts ad hoc training to support staff with identified challenges in adhering to workflows and processes.
  • Conducts assessments to identify gaps in knowledge or skills among staff, and provides written feedback to the clinical leaders.
  • Monitors staff compliance with annual and ad hoc mandatory trainings.
  • Organizes and maintains a repository that houses training materials, schedules, etc. Participates and contributes to meetings (staff meetings).
  • Uses performance data to determine training effectiveness and areas for improvement, and shares a summary of findings with clinical leaders and the Quality Improvement Committee (QIC).

Nurse Manager

United Healthcare
Ridgeland
08.2011 - 08.2023
  • Provided ongoing education opportunities for staff regarding changes in policies and procedures.
  • Provided guidance to staff on patient care, clinical practice, and professional development.
  • Ensured compliance with regulatory requirements such as HIPAA and NCQA Guidelines.
  • Reviewed patient charts for accuracy and completeness of documentation.
  • Participated in strategic planning initiatives designed to improve overall operations.
  • Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
  • Developed and implemented nursing policies and procedures.
  • Participated in the recruitment, interviewing, selection, orientation of new employees.
  • Evaluated performance of individual nurses against established standards.
  • Managed and performed utilization review for pediatric care.
  • Liaison for any questions and concerns with our State Partner

Education

Associate of Science - Nursing Science

Georgia Southwestern State University
Americus, GA
06-1995

Bachelor of Science - Nursing

Georgia Southwestern State University
Americus, GA

Skills

  • Training development
  • Performance evaluation
  • Regulatory compliance
  • Staff onboarding
  • Effective communication
  • Team leadership
  • Proficient in Guiding Care Platform

Certification

  • District of Columbia - RN 500020738 till 08/31/2026
  • Georgia Compact - eNLC RN RN136472 till 01/31/2026

Timeline

RN Clinical Manager

Wellcentric Agency/Medstar Family Choice DC
07.2024 - Current

Nurse Manager

United Healthcare
08.2011 - 08.2023

Associate of Science - Nursing Science

Georgia Southwestern State University

Bachelor of Science - Nursing

Georgia Southwestern State University

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