Natalia Lopez
Lawrenceville
Summary
Customer service professional with a proven track record of handling complex customer issues profesionally and ensuring customer satisfaction. Demonstrates experience in improving customer service quality through personalized problem-solving and effective communication
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Executive - Payables and Receivables
Metrostar food service
New York
04.2024 - 11.2025
- Receiving customer payments via email, printing them and completing deposits
- Updating customer payments in the companys system.
- Monitoring and outstanding customer invoices.
- Maintaining communication with sales representatives and customers to ensure proper workflow.
- Reconciling and counting route cash
Cashier Manager
Compare Foods
New York
06.2023 - 03.2024
- Managed daily cash flow and ensured accuracy in all transactions.
- Trained staff on customer service techniques to enhance shopping experience.
- Monitored team performance and provided feedback for continuous improvement.
- Promoted a positive work environment to boost team morale and productivity.
Education
Profesional - Aviation
Academia De Aviacion Internacional
Cali, Colombia11-2020
High School Diploma -
I.E Inem Jorge Isaacs
Cali, Colombia12-2017
Skills
- Customer service
- Verbal fluency
- Document organization and management
- Assertive communication
- Ability to work under pressure
- Microsoft Office proficiency
- Leadership
- Responsibility and punctuality
Languages
English
Professional
Spanish
Native/ Bilingual
French
Elementary
Certification
Customer service
References
References available upon request.
Timeline
Account Executive - Payables and Receivables
Metrostar food service
04.2024 - 11.2025
Cashier Manager
Compare Foods
06.2023 - 03.2024
Profesional - Aviation
Academia De Aviacion Internacional
High School Diploma -
I.E Inem Jorge Isaacs