Nathaly Salazar
Woodstock
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Representative
Homedepot
03.2021 - 02.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Care Representative
Sams Club
01.2017 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Care Representative
Bed Bath And Beyond
01.2016 - 12.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Call Center Representative
Peru
08.2014 - 03.2015
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
Education
High School Diploma -
Johnscreek High School
Johns Creek, GA05-2014
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Call center experience
- Issue follow up
- Excellent communication
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Sales Representative
Homedepot
03.2021 - 02.2025
Customer Care Representative
Sams Club
01.2017 - 12.2020
Customer Care Representative
Bed Bath And Beyond
01.2016 - 12.2016
Medical Call Center Representative
Peru
08.2014 - 03.2015
High School Diploma -
Johnscreek High School
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