Nicholas Bennett
Augusta
Summary
Results-oriented professional with experience in customer service and security roles. Demonstrates critical thinking and relationship-building capabilities, consistently improving customer satisfaction and team collaboration. Ready to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Augusta, GA
08.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized company software to track customer interactions and maintain detailed records.
- Adapted quickly to new processes and tools, enhancing service delivery and response times.
- Collaborated with team members to share best practices and improve overall customer satisfaction.
Security Escort
InSolves
Aiken, SC
12.2024 - 03.2025
- Monitored facility access points to ensure security compliance and safety protocols.
- Assisted in escorting personnel and visitors to designated areas within the site.
- Conducted routine patrols to identify and address potential security breaches.
- Collaborated with team members to maintain a secure environment for all staff.
Tower Technician
Tilson Technology Management Inc.
Charlotte, NC
03.2022 - 07.2022
- Installed and maintained telecommunications equipment on towers, ensuring compliance with safety protocols.
- Conducted inspections and troubleshooting of tower systems to enhance operational efficiency.
- Collaborated with team members to execute site surveys and planning for new installations.
- Assisted in training new technicians on equipment handling and safety procedures.
Security Officer
G4S
Columbia, SC
03.2021 - 09.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, assessing situations for appropriate action.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Cannon Crewmember
US Army
Fort Drum, NY
09.2015 - 01.2019
- Operated cannon equipment during events to ensure safety and performance.
- Assisted in setup and breakdown of cannon displays, maintaining organization and efficiency.
- Conducted routine maintenance on equipment, enhancing reliability and functionality.
- Collaborated with team members to execute synchronized firing sequences effectively.
Education
High School Diploma -
Lewisville High School
Richburg, SC05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft PowerPoint
- Customer education
- Load lifting techniques
- Projectile identification
- Vehicle driving
- Physical fitness
- GPS navigation
- Weapons maintenance
- Communications equipment operation
- Equipment troubleshooting
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Licensed OSHA 10
- Secret Clearance
Timeline
Customer Service Representative
Teleperformance USA
08.2025 - Current
Security Escort
InSolves
12.2024 - 03.2025
Tower Technician
Tilson Technology Management Inc.
03.2022 - 07.2022
Security Officer
G4S
03.2021 - 09.2021
Cannon Crewmember
US Army
09.2015 - 01.2019
High School Diploma -
Lewisville High School