Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hansa Direct Pvt Ltd.
Navi Mumbai
07.2022 - 06.2023
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Customer Service Executive
STARTEK PVT LTD – UTI MUTUAL FUND
Navi Mumbai
05.2018 - 05.2022
Recommendations for the product and process development based on customer feedback and analysis of the same
Work closely with team member to solve customer problems
Offers solutions and suggestions for process and product improvement to management
Ensuring resolution and associated service restoration of all severity or major incidents
Compiling reports on team performance and customer feedback.
Described product and service details to customers to provide information on benefits and advantages.
Coached and mentored junior team members, contributing to their professional growth and development.
Received Sales Awards & Certificates.
Education
No Degree - SSC
Bharat English Medium High School
Karwar
05.2009
Skills
Customer Service
Problem-solving abilities
Active Listening
Documentation
Call center experience
Microsoft Excel
Follow-up skills
Appointment Scheduling
Live chat support
Certification
Highest Achievement for sales count in the year of Aug 2018 To July 2019.
Awarded certificate for sales counts in month wise targets.
Languages
English, Hindi, Marathi, Konkani
Scholastic Record
Class X (SSLC), Karnataka Secondary Education Board – (K.S.E.B), 2009, 44%