Summary
Overview
Work History
Education
Skills
Certification
Languages
Scholastic Record
Personal Information
Hobbies and Interests
Timeline
Generic

Nicholas Fernandes

Margoa

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hansa Direct Pvt Ltd.
Navi Mumbai
07.2022 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.

Customer Service Executive

STARTEK PVT LTD – UTI MUTUAL FUND
Navi Mumbai
05.2018 - 05.2022
  • Recommendations for the product and process development based on customer feedback and analysis of the same
  • Work closely with team member to solve customer problems
  • Offers solutions and suggestions for process and product improvement to management
  • Ensuring resolution and associated service restoration of all severity or major incidents
  • Compiling reports on team performance and customer feedback.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Received Sales Awards & Certificates.

Education

No Degree - SSC

Bharat English Medium High School
Karwar
05.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Documentation
  • Call center experience
  • Microsoft Excel
  • Follow-up skills
  • Appointment Scheduling
  • Live chat support

Certification

  • Highest Achievement for sales count in the year of Aug 2018 To July 2019.
  • Awarded certificate for sales counts in month wise targets.

Languages

English, Hindi, Marathi, Konkani

Scholastic Record

Class X (SSLC), Karnataka Secondary Education Board – (K.S.E.B), 2009, 44%

Personal Information

  • Date of Birth: 09/11/92
  • Gender: Male
  • Marital Status: Single

Hobbies and Interests

  • Listening music
  • Browsing Internet
  • Reading Books
  • Outdoor recreation.

Timeline

Customer Service Representative

Hansa Direct Pvt Ltd.
07.2022 - 06.2023

Customer Service Executive

STARTEK PVT LTD – UTI MUTUAL FUND
05.2018 - 05.2022

No Degree - SSC

Bharat English Medium High School
Nicholas Fernandes