Nidra Toombs
Dawson
Summary
Dedicated Customer Service Representative with a proven track record at Infocisions, where empathy and critical thinking led to increased customer loyalty and successful resolution of complex issues. Skilled in active listening and problem-solving, adept at enhancing customer satisfaction and company reputation. Current college student looking to adhear to all compliances of all business quieries.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Infocisions
03.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Manager
Pharmacy of Dawson
09.2011 - 02.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Hotel Reception - Hotel Reception
New Skills Academy
Corunna Court, Warwickshire, EnglandAssociate Degree In Nursing - Nursing
Premiere International College
Fort Myers, FLHigh School Diploma -
South Eastern High
Florida10.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Infocisions
03.2022 - 07.2023
Account Manager
Pharmacy of Dawson
09.2011 - 02.2012
Hotel Reception - Hotel Reception
New Skills Academy
Associate Degree In Nursing - Nursing
Premiere International College
High School Diploma -
South Eastern High
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