Summary
Overview
Work History
Education
Skills
Languages
Certification
AWARD
Timeline
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Nisarg Nayak

Cumming

Summary

Recent graduate of Gwinnett Technical College with an AAS in Computer Programming. Currently working in customer service while looking to enter the computer science field. Open to internships and entry level positions in computer science. Known for strong customer service skills, problem solving abilities, and technical and computer knowledge.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Associate of Applied Science - Computer Programming

Gwinnet Technical College
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • System design
  • User interface design
  • Software testing
  • Web development
  • Customer-oriented
  • Java

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

Java Programmer

AWARD

Employee of the Month (May 2022) – Walmart Customer Service
Recognized for outstanding customer support, problem-solving skills, and dedication to creating a positive shopping experience.

Timeline

Customer Service Representative

Walmart
11.2021 - Current

Associate of Applied Science - Computer Programming

Gwinnet Technical College

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Nisarg Nayak