Omar Abou
Augusta
Summary
Dynamic Customer Service Representative with a proven track record at WNB Factory, excelling in active listening and critical thinking. Enhanced customer satisfaction by efficiently processing repairs and providing timely updates. Skilled in data entry and inventory management, contributing to seamless operations and improved service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cell Phone Repair Specialists
01.2024 - 05.2025
Customer Service Representative
WNB Factory
01.2023 - 12.2024
- Responded to customer inquiries, providing accurate information regarding services and pricing.
- Assisted customers in troubleshooting device issues, enhancing overall service satisfaction.
- Processed repairs efficiently, ensuring timely completion and customer updates throughout the process.
- Maintained inventory of parts and tools, supporting smooth operations within the repair center.
Education
High School Diploma -
Lakeside High School
Evans, GA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Cell Phone Repair Specialists
01.2024 - 05.2025
Customer Service Representative
WNB Factory
01.2023 - 12.2024
High School Diploma -
Lakeside High School