Onna Beavers

Health care customer service

• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Sought ways to improve processes and services provided.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Health care advocate

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Educated customers about billing, payment processing and support policies and procedures.

• Maintained composure in high-pressure environments while addressing disputes effectively.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.