ONYINYECHI EZE
Duluth
Summary
Dynamic Customer Service Representative with proven expertise at Rexmarine & Equipment LLC, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in call management and documentation, I consistently deliver satisfactory resolutions, fostering positive client relations and ensuring high retention rates.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rexmarine & Equipment LLC
09.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Science - Nursing
Gwinnett Technical College
Lawrenceville, GA05-2027
Bachelor of Science - Sociology
University of Calabar
Nigeria03-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Client relations
- Call management
- Documentation
- Administrative support
Timeline
Customer Service Representative
Rexmarine & Equipment LLC
09.2018 - Current
Associate of Science - Nursing
Gwinnett Technical College
Bachelor of Science - Sociology
University of Calabar
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