Paola Rodriguez
Suwanee
Summary
Results-driven customer service representative with a focus on enhancing service quality through effective communication and teamwork. Skilled in managing customer relationships and improving operational processes to ensure accurate insurance verification and timely patient care.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Verifacto
Peachtree Corners
06.2019 - 10.2024
- Collaborated with team members to enhance service quality, leading to increased customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Provided actionable feedback to management on process improvements, contributing to streamlined operations.
- Processed insurance verification requests for timely patient care.
- Verified patient insurance information for accuracy and completeness, ensuring seamless patient care.
Front Desk Receptionist
Lilburn pediatric
Lilburn
01.2017 - 04.2019
- Greeted patients and families with a warm and friendly demeanor.
- Coordinated appointment scheduling and daily office operations to streamline patient visits.
- Answered phone calls and addressed inquiries about services and procedures.
- Maintained accurate patient records and ensured timely information entry to support efficient care.
- Assisted in billing processes and verified insurance information.
- Collaborated with medical staff to enhance patient flow and minimize wait times.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05-2017
Some College (No Degree) - Medical
Gwinnett Technical College
Lawrenceville, GASkills
- Customer support
- Customer relationship management
- Issue resolution
- Insurance verification
- Appointment scheduling
- Record keeping
- Process improvement
- Bilingual communication
- Effective communication
- Conflict resolution
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
Verifacto
06.2019 - 10.2024
Front Desk Receptionist
Lilburn pediatric
01.2017 - 04.2019
High School Diploma -
Discovery High School
Some College (No Degree) - Medical
Gwinnett Technical College