Paula Cruse
Canton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Registration Specialist
Medical Associates of North Georgia
10.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Comfortable with all communications, answering phones, scheduling and rescheduling, pre-registration for new patients.
Assistant Manager
Capital Vacations
03.2021 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Technician
FRN Content Specialist
07.2018 - 01.2019
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Biohazard Remediation Technician
Atlanta Crime Scene Cleanup
01.2015 - 12.2016
- Assisted individuals with remediation due to fatalities in the residence
- Certified in biohazard safety
Grocery Department Manager
Target
02.2009 - 09.2014
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
Sequoyah High School
Canton, GASkills
- Staff Development
- Organizing and planning vacation weeks for guest
- Inputting invoices, payments to vendors, working out of operative and reserve funds for the company
- Maintaining housekeeping and maintenance supplies and equipment
- Learning new software and programs regularly
Timeline
Patient Registration Specialist
Medical Associates of North Georgia
10.2023 - Current
Assistant Manager
Capital Vacations
03.2021 - 10.2023
Technician
FRN Content Specialist
07.2018 - 01.2019
Biohazard Remediation Technician
Atlanta Crime Scene Cleanup
01.2015 - 12.2016
Grocery Department Manager
Target
02.2009 - 09.2014
Sequoyah High School
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