Quannesha Nero
Augusta
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Teleperformance
Augusta
01.2025 - 07.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Contacted customers about potential service upgrades, new services and account changes.
Driver Specialist
Georgia Department Of Driver Services
Statesboro
09.2017 - 09.2018
- Maintained accurate records of daily logs, routes, and schedules.
- Maintained cleanliness inside cab area at all times through regular cleaning schedule.
- Followed designated routes while operating a commercial motor vehicle safely and efficiently.
- Adhered to traffic laws and regulations to prevent accidents.
- Completed necessary paperwork and documentation for deliveries.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Administrative Coordinator
Pinnacle Bank
Augusta
04.2012 - 04.2014
- Provided administrative support to various departments within the organization.
- Provided assistance during special projects or events as needed.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Developed tracking systems for departmental projects and initiatives.
Education
Bachelor of Administration - MANGEMENT
Augusta State University
Augusta, GA08-2023
High School Diploma -
T.W. Josey Highschool
Augusta, GA05-2015
Skills
- Customer service
- Order tracking
- Database management
- Billing adjustments
- Conflict resolution
- Customer relationship management
- Administrative support
- Problem solving
- Time management
- Data entry
- Sales support
- Team collaboration
- Product knowledge
- Hospitality and accommodation
- Problem resolution
- Credit adjustments
- Store maintenance
- Multi-line phone talent
- Credit card payment processing
- Office equipment proficiency
- Call center experience
- Order fulfillment
- Complaint handling
- Paperwork processing
- Multi-task management
- CRM software
- Staff training
- Product sales
- Order processing
- Professional telephone demeanor
- Retail store support
- Problem-solving
- Call management
- Refunds processing
- Multitasking and organization
- Typing proficiency
Timeline
Customer Service Representative
Teleperformance
01.2025 - 07.2025
Driver Specialist
Georgia Department Of Driver Services
09.2017 - 09.2018
Administrative Coordinator
Pinnacle Bank
04.2012 - 04.2014
Bachelor of Administration - MANGEMENT
Augusta State University
High School Diploma -
T.W. Josey Highschool