Quinetta Holder
Dawson,GA
Summary
Detail-oriented professional backed by 10+ years of customer service experience and 9+ years of healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Continually look for and suggest process improvement to benefit the company. Show sound judgment and good decision making when dealing with problems. Certifications-CPR and Personal Care Assist. Communication Platforms-Skype, Google Meets and Zoom. Microsoft Offices Applications- MS Words, MS Excel, MS Powerpoint Type 25-35 WPM.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Phoebe Sumter Medical Center
04.2024 - 06.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Transported food trays and aided with feeding.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 20+ residents under long-term care.
Personal Care Assistant
Acti-Kare
09.2021 - 12.2022
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored and assisted residents through individual service plans.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
Walmart
06.2017 - 03.2021
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Handled inbound and outbound phone calls and delivered customer service with a positive attitude.
- Took orders, completed transactions, collected payments, and resolved issues.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Crew Member/Cashier/Customer Service
SUBWAY®Restaurants
04.2015 - 05.2017
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed opening and closing duties, answered incoming phone calls, and greeted guests.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Backed up servers by setting up trays and completing some food deliveries.
Customer Service Representative
Teleperformance
05.2010 - 06.2014
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Answered high volume of inbound phone calls and utilized active listing to determine customer needs.
- Placed outbound phone calls to promote credit and loyalty programs.
- Issued credits to customer accounts, reviewed and submitted payments, and followed established procedures.
- Kept records of customer interactions complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed approximately 30 incoming calls
- Investigated and resolved customer inquiries and complaints quickly.
Production Worker
Equity Group
06.2018 - 09.2020
- Hang birds
- Clip wings tips
- Back Stroke between the Chicken thighs
- Roll right/left side wings
- Cut right/left side shoulder
- Pull down chicken breast
- Cut tenders
- Clip tenders
- Debone right/left side dark meat
- Used equipment properly to avoid workplace hazards or injuries.
Production Worker
Equity Group
03.2003 - 06.2005
- Hang birds
- Clip wings tips
- Back stroke between the chicken thighs
- Roll right/left side wings
- Cut right/left side shoulder
- Pull down chicken breast
- Cut chicken tenders
- Clip chicken tenders
- Debone right/left side dark meat
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained organized work area by cleaning and removing hazards.
- Reviewed production schedules and streamlined processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Resolved issues quickly to maintain productivity goals.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Education
Associate of Science - Certified Medical Assistant
Bryan University
Tempe, AZ08-2028
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL04-2023
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Registration
- Data Entry
- Third party Billing
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Insurance Verification
Accomplishments
I have successfully supported healthcare operations by accurately processing patient information, verifying insurance details, and maintaining confidential medical records in compliance with HIPAA regulations. I am experienced in communicating with patients and providers, handling inquires professionally, and documenting information with attention to detail.
My ability to follow procedures, manage multiple tasks, and remain organized in fast-paced healthcare environments has contributed to efficient office operations and positive patient experiences.
Certification
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Full Professional
Timeline
Patient Care Assistant
Phoebe Sumter Medical Center
04.2024 - 06.2025
Personal Care Assistant
Acti-Kare
09.2021 - 12.2022
Production Worker
Equity Group
06.2018 - 09.2020
Customer Service Representative
Walmart
06.2017 - 03.2021
Crew Member/Cashier/Customer Service
SUBWAY®Restaurants
04.2015 - 05.2017
Customer Service Representative
Teleperformance
05.2010 - 06.2014
Production Worker
Equity Group
03.2003 - 06.2005
Associate of Science - Certified Medical Assistant
Bryan University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy