Quinn Shreve
ATHENS
Summary
Writer and editor with a strong background in customer service and retail management. Worked for Publix for 8+ years with 4 years as a supervisor in a position of trust. Seeking career opportunities to utilize bachelor's degree in communications.
Overview
8
8
years of professional experience
Work History
Customer Service Office Staff Member
Publix
Watkinsville, GA
03.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Reconciled daily sales reports and deposits, identifying discrepancies for resolution.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance efficiency and performance.
- Managed inventory levels, coordinating stock replenishment and minimizing waste.
- Handled monetary and lottery transactions and accounted for the safe and cash office.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with management on scheduling, optimizing labor allocation for peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Arts - Communication/Multimedia Journalism
University of North Georgia
Oakwood, GA12-2021
Skills
- Organization
- Complaint resolution
- Customer service
- Problem-solving
- Time management and task prioritization
- Money handling
- Accounting
- Writing
- Editing
- Team supervision
Timeline
Customer Service Office Staff Member
Publix
03.2018 - Current
Bachelor of Arts - Communication/Multimedia Journalism
University of North Georgia