Quotasha Webster
Newnan
Summary
Dedicated and personable Customer Service Representative with 10 plus years of experience in fast-paced environments. Skilled in handling customer inquiries, resolving complaints efficiently, and improving customer satisfaction. Strong communication, problem-solving, and interpersonal skills with a proven ability to maintain a positive company image and retain client loyalty, i have had plenty of jobs and most of them consisted of some sort of customer service. Im happy serving people and eager to grow with a great company.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Own Business
Denver
04.2014 - 10.2024
- Engaged with customers by providing friendly conversation during services.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Maintained accurate records of customer services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
CNA
Team Select home health
Aurora
03.2019 - 09.2023
- Documented patient care services by charting in designated areas.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Developed and maintained relationships with customers to ensure their satisfaction.
Education
CNA CERTIFICATE - Health Care Administration
Nursing Institute of Denver
Littleton, CO03-2019
Cosmetology - Hair, Skin, Nails
Empire Beauty School
Aurora, CO04-2012
BILLING AND CODING CERTIFICATE - Medical Billing And Coding
Concorde Career College
Aurora, CO01-2009
Skills
Typing & Data Entry
Fast and accurate typing (30 WPM)
Familiarity with spreadsheets and databases (Excel, Google Sheets
Basic Computer Literacy
- Proficiency with email, file management, Zoom, Google Workspace, MS OfficeTechnical Support / IT Help Desk
- Troubleshooting, remote desktop tools, customer support software
- Web development
- Backend knowledge (Nodejs, Python, Software Development
- Cash handling
- Problem solving
- POS systems knowledge
Timeline
CNA
Team Select home health
03.2019 - 09.2023
Cosmetologist
Own Business
04.2014 - 10.2024
CNA CERTIFICATE - Health Care Administration
Nursing Institute of Denver
Cosmetology - Hair, Skin, Nails
Empire Beauty School
BILLING AND CODING CERTIFICATE - Medical Billing And Coding
Concorde Career College