Rachel Boyd
La Grange
Summary
Results-oriented Financial Counselor experienced in client relationship management and team leadership. Achieved high levels of customer satisfaction through exceptional service delivery and strategic planning. Focused on risk assessment, financial analysis, and making informed decisions to meet client needs and regulatory standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Underwriter
State Farm
07.2022 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Increased profitability by accurately assessing potential exposure levels and determining appropriate premium rates.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
- Maximized underwriting efficiency with the implementation of automated systems for policy evaluations.
- Made approval and denial recommendations by determining accurate risk levels.
Data Entry Clerk
Tapestry Health
Opelika
07.2020 - 06.2023
- Led a team dedicated to maintaining high customer satisfaction and strong client retention
- Trained and mentored team members in delivering exceptional service and developing customer retention strategies
- Managed mortgage loan origination activities and conducted outbound calls to existing and prospective customers
- Collaborated with branch leadership to optimize client service strategies and enhance client retention
- Utilized market research and analysis to adapt service strategies to client needs and market demands.
- Analyzed accounts for delinquencies and other ongoing issues.
- Implemented innovative process improvements that increased overall team productivity.
- Improved reporting accuracy by analyzing data trends, identifying inconsistencies, and implementing corrective measures.
- Provided ongoing training for junior team members, enhancing overall departmental performance.
- Oversaw account services for key regional clients.
- Managed diverse portfolios with a focus on risk mitigation and long-term growth strategies.
- Contributed to the development of company-wide financial strategies that drove business growth and profitability.
- Strengthened client retention rates by delivering exceptional customer service and anticipating future needs.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of evolving guidelines and best practices.
- Entered patient data into electronic health records system accurately.
- Verified and corrected discrepancies in data entries and patient information.
- Managed incoming data requests and prioritized workload effectively.
- Collaborated with healthcare staff to ensure accurate information flow between departments.
- Regularly updated database entries to reflect changes in patient status or information.
Associate Underwriter
NACA
04.2017 - 07.2020
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Conducted meetings and strategic reviews to evaluate plan performance and resolve client concerns.
- Conducted regular meetings and strategic reviews to discuss plan performance and address client concerns
- Analyzed market trends to optimize client service strategies and enhance client retention
- Originated loans.
- Developed and maintained strong, trusting relationships with clients, understanding their unique needs and delivering exceptional service
- Strengthened broker and agent relationships, fostering partnerships that generated new business opportunities.
- Strengthened relationships with brokers and agents, fostering long-term partnerships and generating new business opportunities.
- Promoted successful investment plans with well-organized and smooth presentations.
- Contributed to team success by assisting in training and mentoring junior underwriters.
- Assisted in the implementation of new software systems designed to improve overall productivity within the department.
- Reduced application processing time, enabling timely decision-making while upholding quality standards in risk assessment.
Customer Service Representative
Wide Open West (WOW)
06.2012 - 04.2017
- Delivered exceptional customer service, resolving concerns to maintain high customer satisfaction.
- Educated customers on offerings and guided them through billing procedures and payment options.
- Cultivated strong client rapport while upselling products and services to drive sales and improve customer retention.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GABachelor of Business -
Western Governors University
Salt Lake City, UTSkills
- Insurance Underwriting
- Underwriting Standards
- Claims Analysis
- Credit analysis
- Application processing
- Data collection
- Data visualization
- Portfolio management
- Regulatory Compliance
- Policy interpretation
- Policy renewal
- Managing risk
- Negotiation Tactics
- Pricing negotiation
- Terms negotiation
- Sales Development
- Client Account Management
- Relationship Selling
- Business growth
- Strategic Planning
- Stakeholder Communication
- Team leadership
- Project Management
- Document review
- Industry trends
- Pricing policies
- Caseload management
- Analyzing data
- Documentation
- Documentation
- Managing risk
Certification
- HUD Certified Housing/Financial Counselor – 2021
- Mortgage Loan Licenses NMLS # 2181072
- Property and casualty license and adjuster license
Timeline
Underwriter
State Farm
07.2022 - Current
Data Entry Clerk
Tapestry Health
07.2020 - 06.2023
Associate Underwriter
NACA
04.2017 - 07.2020
Customer Service Representative
Wide Open West (WOW)
06.2012 - 04.2017
High School Diploma -
Langston Hughes High School
Bachelor of Business -
Western Governors University