RACQUEL MILLS-DELGADO
Atlanta
Summary
Dynamic and detail-oriented Executive Assistant with over 10 years of experience supporting senior leadership teams in fast-paced global environments. Expertise in managing complex calendars, coordinating international travel, and arranging high-level meetings while maintaining confidentiality. A resourceful problem-solver thriving in challenging situations, consistently streamlining processes and enhancing operational efficiency. Recognized for exceptional administrative support and a proactive approach to anticipating professional needs, ensuring seamless organizational flow and superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant Senior
Emory University
05.2022 - Current
- Manage the executive calendars of the BSHES Department Chair and faculty members, ensuring efficient prioritization and conflict resolution.
- Coordinate domestic and international travel arrangements, including booking flights and accommodation and managing expense reports in compliance with organizational policies.
- Organize and manage meetings, conferences, and departmental events, including logistics, agenda preparation, and ensuring smooth execution.
- Handle sensitive HR matters and onboard new staff members to ensure seamless integration into the team.
- Administer departmental purchase orders, track expenditures, and ensure timely payment of vendor invoices.
Contact Center Supervisor
GetInsured
06.2020 - 05.2022
- Managed and supported a team of 15-30 representatives, overseeing productivity, training, and quality assurance to meet company standards.
- Coordinated team and departmental events, including meetings and employee recognition initiatives, ensuring all logistics and schedules were managed efficiently.
- Developed reports and provided feedback on employee performance and goals, contributing to organizational growth and operational improvements.
Executive Assistant, VP Retail Sales & Distribution
Flow
06.2015 - 10.2018
- Managed complex calendars and travel arrangements for the VP of Retail Sales and Distribution, ensuring efficiency in scheduling both domestic and international trips.
- Coordinated meetings, prepared agendas, and handled logistics for senior leadership, ensuring effective communication and execution of key initiatives.
- Handled sensitive confidential information, including performance evaluations, payroll details, and employee records, with professionalism and discretion.
- Organized department events, luncheons, and other corporate activities, managing every aspect from logistics to vendor negotiation.
Education
Bachelor of Business Administration - Management
Georgia State University
Atlanta, Georgia01.2024
Associate Science - Business Administration
Georgia State Perimeter College
Atlanta, Georgia01.2023
Certification - Supervisory Management
University of the West Indies Open Campus
12.2015
Skills
- Calendar Management
- Travel Coordination
- Cross-functional Collaboration
- Expense Reporting
- Project Management
- Communication
- Confidentiality
- Event Coordination
- Microsoft Office & G-Suite
- Time Management
- Office Administration
Certification
Microsoft Office Specialist (Word, Excel, PowerPoint).
Timeline
Administrative Assistant Senior
Emory University
05.2022 - Current
Contact Center Supervisor
GetInsured
06.2020 - 05.2022
Executive Assistant, VP Retail Sales & Distribution
Flow
06.2015 - 10.2018
Associate Science - Business Administration
Georgia State Perimeter College
Certification - Supervisory Management
University of the West Indies Open Campus
Bachelor of Business Administration - Management
Georgia State University
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