Roberto Fernandez
Jesup
Summary
Dynamic professional with a proven track record in customer service, excelling in conflict resolution and fostering loyalty. Skilled in power tool operation and safety, I consistently deliver high-quality results while enhancing team productivity. My critical thinking and active listening abilities ensure exceptional client communication and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rick's Meat
08.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Woodworker
Yellow Wood
12.2023 - 07.2024
- Measured and cut materials in adherence to schematic drawings.
- Completed general finish work and sanding.
- Contributed to customer satisfaction by delivering high-quality, handcrafted products tailored to their needs.
- Demonstrated in-depth knowledge of sanders, saws and routers.
Forklift Operator
Healthy Pet
03.2023 - 11.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Cabinet Installer
Dillinger Interiors
01.2020 - 02.2023
- Ensured optimal functionality of installed cabinets by meticulously adjusting doors, drawers, and hardware as needed.
- Contributed to a positive team environment by providing support and assistance to fellow installers when needed.
- Troubleshot issues during cabinet installations, implementing solutions swiftly to minimize delays in project timelines.
- Streamlined cabinet installation processes for increased productivity and reduced project completion times.
Education
High School Diploma -
Wayne County High School
Jesup, GA05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Loading and unloading
- Shipping and receiving
- Power tool safety and operation
- Safety awareness
- Client communication
- Hand and power tools
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rick's Meat
08.2024 - 03.2025
Woodworker
Yellow Wood
12.2023 - 07.2024
Forklift Operator
Healthy Pet
03.2023 - 11.2023
Cabinet Installer
Dillinger Interiors
01.2020 - 02.2023
High School Diploma -
Wayne County High School
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