Rosetta Palmore
Rex
Summary
A passionate Loan Processor II with a personable style and thorough approach. A well-versed professional eager to learn new things and grow. Accurate and dedicated processor that evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
13
13
years of professional experience
Work History
Consumer Loan Processor
Atlanta Postal Credit Union
06.2021 - Current
- Contributed positively to a professional work environment by maintaining confidentiality of sensitive client information.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Reduced loan processing time with effective communication between departments and clients.
- Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
- Achieved high levels of accuracy in document preparation, reducing delays due to errors or missing information.
Retail Banker II
Woodforest National Bank
09.2019 - 06.2021
- Responsible for processing and opening new accounts for consumers and business customers
- Administer the balancing of Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs) totaling more than $100K
- Conducted regular audits to ensure compliance with internal and external regulations
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts
- Assist with training new team members and serve as Team Lead in absence of supervisor to maintain efficient bank operations and procedures.
Account Manager
JWBA
02.2016 - 09.2019
- Acquired new customer accounts per client needs
- Provided sales training for entry level representatives
- Conducted interviews for entry level roles
- Managed 10+ employees weekly
- Facilitated workshops to increase sales and productivity.
Property Manager
Public Storage
09.2011 - 02.2016
- Maintained and prepared rental units for new customers
- Communicated with tenants regarding payments, delinquency, and collection procedures
- Managed cash drawer and made bank deposits daily
- Scheduled contractors for maintenance concerns
- Provided sales training for new hires.
Education
Bachelor of Science - Business Management
University of Phoenix
Atlanta, GASkills
- Exceptional Customer Service Skills
- Leadership Skills
- Risk Assessment Capabilities
- Organizational Skills
- Superior Time Management Skills
- Collaboration Skills
- Detailed Oriented
- Problem-Solving Skills
- Multitasking efficiency
Timeline
Consumer Loan Processor
Atlanta Postal Credit Union
06.2021 - Current
Retail Banker II
Woodforest National Bank
09.2019 - 06.2021
Account Manager
JWBA
02.2016 - 09.2019
Property Manager
Public Storage
09.2011 - 02.2016
Bachelor of Science - Business Management
University of Phoenix
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