MEZBIN SURANI
TUCKER,GA
Summary
-Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
-Experienced with consumer loan processing, including document verification and compliance checks. Utilizes strong organizational skills to manage multiple loan applications seamlessly. Knowledge of financial regulations and effective communication ensures precise and timely loan approvals.
-Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
7
7
years of professional experience
Work History
CONSUMER LOAN PROCESSOR
PLATINUM FEDERAL CREDIT UNION
12.2021 - Current
- Gather & prepare all required loan documents in accordance with the loan approval as well as prepare documentation for consumer elected products such as Gap & Mbp
- Minimized instances of delinquency through diligent follow-up on past due accounts, working with clients to find suitable repayment solutions.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Enhanced loan processing efficiency by streamlining documentation and application procedures.
- Additionally prepare the loan files in a timely manner for audit as well as set up monthly payments
MEMBER SERVICE REPRESENTATIVE
PLATINUM FEDERAL CREDIT UNION
03.2020 - 12.2021
- Provide support and services to members of the credit union
- Respond to request and complaints associated with the branch
- Promote financial products management products offered by the credit union
- Create & update accounts as well as maintain records of each account file
- Minor experience in issuing debit & credit card through FIS as well as resolving member's card issues
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
TELLER
PLATINUM FEDERAL CREDIT UNION
05.2019 - 03.2020
- Process member transaction
- Excellent cash handling and strong organizational skills to accurate receive deposits and initial withdrawals
- Assist in creating cashier checks, recording night/mail deposits and processing payments
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
DEPARTMENT MANAGER
GOLD & DIAMONDS
01.2018 - 01.2019
- Managed invoices ranging from returns to new purchases
- Promoting new products to high level clients
- Respond to client complaints regarding sizing issue
- Creating working schedules and overseeing jewelry resizing
- Create a promoting and friendly work environment
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Business Administration & Management
Georgia State University
01.2025
Diploma - undefined
Parkview High School
01.2017
Skills
- Critical Thinking
- Customer Service
- Oral & Written-Communication
- Professionalism
- Strong Work Ethic
- Data Entry
- Relationship-Management
- Leadership
- Decision-making
- Loan closing procedures
- Risk assessment capabilities
- Multitasking efficiency
- Strong analytical skills
- Conflict resolution techniques
- Professionalism and ethics
- Loan origination systems
- Loan underwriting basics
- Credit assessment
- Processing procedures
- Teamwork and collaboration
- Customer service
- Attention to detail
- Loan disclosures
- Credit reports
- Loan servicing
- Data entry
- Loan underwriting
- Generating reports
- File management
- Loan origination
EMPLOYEE OF QUARTER
-was given this award as a result of providing great assistance & customer service during covid Pandemic-lockdown.
-processed and filed 50 business loans as well as emergency loans.
-provided customer services beyond working hours & working conditions.
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Urdu
Full Professional
Timeline
CONSUMER LOAN PROCESSOR
PLATINUM FEDERAL CREDIT UNION
12.2021 - Current
MEMBER SERVICE REPRESENTATIVE
PLATINUM FEDERAL CREDIT UNION
03.2020 - 12.2021
TELLER
PLATINUM FEDERAL CREDIT UNION
05.2019 - 03.2020
DEPARTMENT MANAGER
GOLD & DIAMONDS
01.2018 - 01.2019
Diploma - undefined
Parkview High School
Business Administration & Management
Georgia State University
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