Russ Shaw
Cedartown
Summary
At Freedom Electronics, I excelled as a Senior Account Executive, leveraging CRM tools for superior account management and client relationship building. My strategic planning and relationship management skills led to surpassing sales quotas and enhancing account retention. I thrive in team settings, consistently driving performance improvements through insightful market analysis and effective communication.
Overview
39
39
years of professional experience
Work History
Senior Account Executive
Freedom Electronics
01.2024 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
Sales Manager
Imperial Trading
06.2014 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended industry events and conventions to expand sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Owner
Rusty's Grocery
05.2009 - 06.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Consultant
JL Lester / Eby Brown
11.1985 - 05.2009
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Education
High School Diploma -
Cedartown High School
Cedartown, GA06-1985
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
- Account management
- Relationship management
- Strategic planning
- Customer relationship development
- Multitasking and organization
- Goals and performance
Timeline
Senior Account Executive
Freedom Electronics
01.2024 - Current
Sales Manager
Imperial Trading
06.2014 - 12.2023
Owner
Rusty's Grocery
05.2009 - 06.2014
Sales Consultant
JL Lester / Eby Brown
11.1985 - 05.2009
High School Diploma -
Cedartown High School
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