Russ Shaw
Cedartown
Summary
At Freedom Electronics, I excelled as a Senior Account Executive, leveraging CRM tools for superior account management and client relationship building. My strategic planning and relationship management skills led to surpassing sales quotas and enhancing account retention. I thrive in team settings, consistently driving performance improvements through insightful market analysis and effective communication.
Overview
39
39
years of professional experience
Work History
Senior Account Executive
Freedom Electronics
Kennesaw, GA
01.2024 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
Sales Manager
Imperial Trading
Cedartown, GA
06.2014 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended industry events and conventions to expand sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Owner
Rusty's Grocery
Cedartown, GA
05.2009 - 06.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Consultant
JL Lester / Eby Brown
Rockmart, GA
11.1985 - 05.2009
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Education
High School Diploma -
Cedartown High School
Cedartown, GA06-1985
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
- Account management
- Relationship management
- Strategic planning
- Customer relationship development
- Multitasking and organization
- Goals and performance
Timeline
Senior Account Executive
Freedom Electronics
01.2024 - Current
Sales Manager
Imperial Trading
06.2014 - 12.2023
Owner
Rusty's Grocery
05.2009 - 06.2014
Sales Consultant
JL Lester / Eby Brown
11.1985 - 05.2009
High School Diploma -
Cedartown High School