Ryan Mitchem
Columbus
Summary
Dedicated professional with a versatile background in customer service and sales. Known for strong critical thinking and effective communication skills, contributing to improved service delivery and customer satisfaction. Prepared to leverage expertise for impactful results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni
Opelika, AL
09.2023 - 05.2025
- Resolved customer inquiries efficiently through phone and chat support.
- Provided product information, ensuring accurate responses to customer questions.
- Documented interactions in CRM systems to maintain detailed records of customer issues.
- Collaborated with team members to improve service delivery and resolve complex problems.
- Adapted quickly to new software tools, enhancing overall service efficiency.
- Followed up on unresolved issues, ensuring timely resolutions for customers.
- Managed high call volumes while maintaining quality standards in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Manager
True Elite Marking
Columbus GA
10.2022 - 07.2023
- Developed and executed sales strategies to enhance revenue growth.
- Led team meetings to align goals and improve performance metrics.
- Built and maintained strong client relationships through effective communication.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Trained and mentored junior sales representatives, fostering skill development.
Backwaiter/Head Food Runner
Greenbriar Inn
Boulder, CO
10.2020 - 09.2021
- Assisted servers in delivering food and beverages efficiently to enhance guest experience.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to expedite order preparation and service delivery.
- Monitored guest needs proactively, providing exceptional customer service throughout dining experience.
- Organized table settings and ensured proper utensil placement for optimal dining presentation.
- Enhanced customer satisfaction by promptly clearing tables and resetting them for new guests.
- Contributed to restaurant cleanliness by consistently maintaining a well-organized station during busy shifts.
- Fostered a positive dining atmosphere by engaging with guests in a friendly and approachable manner.
- Ensured a pleasant dining experience with diligent table maintenance, including water refills, bread basket replenishment, and removal of used plates.
Server/Head Food Runner
Fraiser Meadows
Boulder, CO
05.2019 - 09.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Managed multiple tables efficiently while maintaining high standards of hospitality.
- Assisted in training new servers on menu offerings and service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Participated in team meetings to discuss menu updates and operational strategies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Skyline High School
Longmont05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Relationship building
- Conflict resolution
- Sales expertise
Timeline
Customer Service Representative
Afni
09.2023 - 05.2025
Sales Manager
True Elite Marking
10.2022 - 07.2023
Backwaiter/Head Food Runner
Greenbriar Inn
10.2020 - 09.2021
Server/Head Food Runner
Fraiser Meadows
05.2019 - 09.2020
High School Diploma -
Skyline High School