Sabrina Saunders
Baxley
Summary
Customer service and administrative professional with extensive experience in public service and emergency communications. Proven ability to manage high-volume communications and solve problems effectively under pressure. Recognized for exceptional organizational skills and professionalism in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Coordinator/Customer Service Representative
YŪREZZ HOME CENTER
10.2024 - 06.2026
- Coordinated service requests and warranty repairs for homeowners.
- Scheduled and dispatched contractors to complete repairs and final service work.
- Maintained communication between customers, contractors, and management.
- Managed high-volume inbound and outbound phone communications.
- Tracked service completion and maintained detailed records.
- Resolved customer concerns and service issues professionally and efficiently.
- Assisted with administrative support, scheduling, and documentation management.
- Reason for Leaving: Company ceased operations and permanently closed in June 2026.
911 Dispatcher
APPLING COUNTY 911 COMMUNICATIONS CENTER JEFF DAVIS COUNTY 911 COMMUNICATIONS CENTER
- Received and prioritized emergency and non-emergency calls.
- Dispatched law enforcement, fire, and EMS units.
- Maintained accurate incident and response documentation.
- Coordinated communications between multiple emergency service agencies.
- Operated multi-line phone and radio systems in high-pressure environments.
- Demonstrated sound judgment and decision-making during critical incidents.
- Provided professional and compassionate assistance to callers during emergencies.
EMT-I (Emergency Medical Technician - Intermediate)
PIERCE COUNTY EMS BRANTLEY COUNTY EMS
- Provided emergency medical care and patient assessment.
- Maintained accurate patient care documentation.
- Communicated effectively with patients, families, hospitals, and healthcare providers.
- Assisted with emergency response, patient transport, and continuity of care.
- Demonstrated professionalism and compassion in stressful situations.
- Worked collaboratively with medical personnel and emergency responders.
Commercial Driver
- Operated commercial vehicles safely and in compliance with DOT regulations.
- Maintained delivery schedules and required documentation.
- Performed vehicle inspections and safety checks.
- Demonstrated strong organizational and time-management skills.
- Maintained a professional and safety-focused work ethic.
Education
High School Diploma -
Appling County High School
Skills
- Customer Service
- Office Administration
- Scheduling & Coordination
- Multi-Line Phone Systems
- Data Entry & Record Management
- Contractor Coordination & Dispatch
- Conflict Resolution
- Documentation Management
- Public Relations
- Emergency Communications
- Problem Solving
- Microsoft Office
- Team Collaboration
- Time Management
Certification
- Class A Commercial Driver License (CDL)
- EMT-I Certification (expired)
Timeline
Service Coordinator/Customer Service Representative
YŪREZZ HOME CENTER
10.2024 - 06.2026
911 Dispatcher
APPLING COUNTY 911 COMMUNICATIONS CENTER JEFF DAVIS COUNTY 911 COMMUNICATIONS CENTER
EMT-I (Emergency Medical Technician - Intermediate)
PIERCE COUNTY EMS BRANTLEY COUNTY EMS
Commercial Driver
High School Diploma -
Appling County High School