SAMANTHA LAPKA
Winder
Summary
Detail-oriented and knowledgeable Senior Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Highly skilled in scheduling, training and managing busy clinics. Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Senior Office Coordinator
Benchmark Physical Therapy
06.2021 - Current
- Participated in workshops and held weekly meetings to enhance personal growth and professional development.
- Supported office staff and operational requirements with administrative tasks.
- Performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Manager
Credit Central, LLC
11.2017 - 06.2021
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Network within communities to find and attract new business
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Negotiate credit extensions when necessary
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Branch Manager
Western Finance
04.2017 - 11.2017
- Examine, evaluate, or process loan applications
- Establish and maintain relationships with individual customers or provide assistance with problems these customers may encounter
- Approve, reject, or coordinate the approval or rejection of lines of credit, or personal loans
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Oversee the flow of cash or financial instruments
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Evaluate accounting or collection procedures
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Contact insurance companies to check on status of claims payments
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Negotiate credit extensions when necessary
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Branch Manager
Sunset Finance
09.2015 - 03.2017
- Establish and maintain relationships with individual customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Approve, reject, or coordinate the approval or rejection of lines of credit, or personal loans
- Plan, direct, or coordinate the activities of workers in branches
- Prepare financial or regulatory reports required by laws, regulations
- Oversee the flow of cash or financial instruments
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Recruit staff members and oversee training programs
- Submit delinquent accounts to attorneys or court house for collection
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Negotiate credit extensions when necessary
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Credit Manager
Farmers Home Furniture
05.2012 - 09.2015
- Establish and maintain relationships with individual customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Approve, reject, or coordinate the approval or rejection of lines of credit
- Prepare financial or regulatory reports required by laws, regulations
- Recruit staff members and oversee training programs
- Submit delinquent accounts to attorneys or court house for collection
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Contact insurance companies to check on status of claims payments
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Negotiate credit extensions when necessary
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Education
High School Diploma -
Winder-Barrow High School
Winder, GASkills
- Credit Reports
- Customer Engagement
- Performance Improvements
- Patient Registration
- Outpatient Clinical Platforms
- Insurance Eligibility and Verification
- Team Leadership
- Strong Work Ethic
- Team Supervision
- Attention to Detail
- Schedule Creation
- Medical Care Programs
Timeline
Senior Office Coordinator
Benchmark Physical Therapy
06.2021 - Current
Assistant Manager
Credit Central, LLC
11.2017 - 06.2021
Branch Manager
Western Finance
04.2017 - 11.2017
Branch Manager
Sunset Finance
09.2015 - 03.2017
Credit Manager
Farmers Home Furniture
05.2012 - 09.2015
High School Diploma -
Winder-Barrow High School
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