Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sehyun Hwang

Atlanta,GA

Summary

As a finance student with a strong analytical background, I am a motivated and solution-driven individual with a passion for luxury goods and a commitment to excellence. I possess excellent interpersonal skills, which enable me to build strong relationships with clients and provide personalized, high-end service that meets their needs. With my deep understanding of trends and knowledge of luxury products, I am able to make informed recommendations that exceed client expectations. I have a proven track record of working collaboratively with colleagues to deliver seamless and elegant client experiences, while maintaining a commitment to the high standards of a luxury boutique. I possess strong problem-solving skills, which enable me to navigate complex situations and provide effective solutions. I am confident that i can make a meaningful contribution to a sales role in a luxury boutique and help drive growth and success.

Overview

7
7
years of professional experience

Work History

Client Service Host

Watches Of Switzerland
05.2023 - Current
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Account Manager

Account Manager
01.2019 - Current
  • Utilize data analysis to identify opportunities for growth and optimization
  • Build and maintain relationships with clients, including prospecting and outreach efforts
  • Manage the sales process from lead generation to closing deals
  • Coordinate logistics and manage inventory to ensure timely delivery and customer satisfaction
  • Collaborate with cross-functional teams, including marketing and customer service, to ensure seamless customer experiences

Assistant Manager

Rack Rooms Shoe Store
02.2017 - 02.2018
  • Provide exceptional customer service to clients, establishing and maintaining strong relationships to ensure long-term loyalty
  • Cultivate a deep knowledge of the store's products, including materials, design, and craftsmanship, to confidently and accurately assist clients in their purchases
  • Drive sales by proactively engaging with clients and leveraging a keen understanding of their needs and preferences to suggest relevant products
  • Coordinated with store manager to ensure efficient daily operations, including inventory management, stock replenishment, and order fulfillment, while ensuring the utmost attention to detail and commitment to luxury service.

Education

BBA - Finance

Kennesaw State University
Kennesaw, GA
05.2026

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Detail Oriented
  • Foreign language skills
  • Active Listening

Languages

Korean
Native or Bilingual

Timeline

Client Service Host

Watches Of Switzerland
05.2023 - Current

Account Manager

Account Manager
01.2019 - Current

Assistant Manager

Rack Rooms Shoe Store
02.2017 - 02.2018

BBA - Finance

Kennesaw State University
Sehyun Hwang