Sergio Moreno
Sandy Springs
Summary
As a dedicated worker in the food industry, a strong focus on exceptional customer service and guest engagement becomes my principal goal in a workplace.
Due to the constant stress and tension of fast-paced restaurants, I've learned to adapt and overcome obstacles in a fast and satisfactory solution, while keeping composure and engaging with both customers and team members when in need of help or to explain an issue.
This type of experiences have led me to develop a deep teamwork feeling in which I believe everyone has to support each other to achieve a common goal: Guest satisfaction and retention.
Leadership has always been present in me and leading new trainees, clean teams and other servers in the labor of host, has developed a leader ability and efficient-based partnerships with coworkers in order to achieve the best results possible and lead me to look for new challenges and opportunities to learn in different industries.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server/Bartender
Casi Cielo Cocina Mexicana
07.2025 - 02.2026
- Provided exceptional customer service by accurately taking orders and addressing inquiries, helping other servers solve their issues as well.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, communicating with the front staff to achieve teamwork and easiness at the job.
- Maintained personal and the restaurant's cleanliness, assisting my coworkers onto achieving the standard.
- Assisted in training new servers on menu items and service standards.
- Adapted quickly to fast-paced environment while maintaining high service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Restaurant Host
Mambo's Cafe LLC
04.2025 - 06.2025
- Greeted and seated guests, ensuring a warm and inviting atmosphere.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Assisted in training new hosts on service standards and operational procedures.
- Coordinated with kitchen and waitstaff to ensure seamless service flow.
- Responded to guest inquiries, providing information about menu items and specials.
- Monitored dining area for cleanliness, addressing any issues promptly.
- Multitasked by handling walk-in customers, reservations, call-in and Uber orders during the day.
Volunteer
North Springs Food Parade
09.2024 - 03.2025
- Assisted in distributing food to local families, bringing and transporting their share to their vehicles.
- Organized food drives, enhancing community engagement and participation.
- Collaborated with team members to streamline distribution processes, improving efficiency.
- Managed and coordinated team members to efficiently move and accommodate the shares between families.
- Coordinated volunteer recruitment efforts, enhancing community engagement and support for initiatives.
- Kept the morale up during the distribution by supporting team members, connecting with families and making sure everyone involved is comfortable with the ambient.
Education
High School Diploma -
North Springs High School
Roswell, GA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Time management skills
- Cleaning and sanitizing
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Cash handling and management
Accomplishments
- Improved team productivity with morale-boosting incentives.
Certification
- Pouring/Serving Alcohol License - July 2025-2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Server/Bartender
Casi Cielo Cocina Mexicana
07.2025 - 02.2026
Restaurant Host
Mambo's Cafe LLC
04.2025 - 06.2025
Volunteer
North Springs Food Parade
09.2024 - 03.2025
High School Diploma -
North Springs High School