SHAMAIAH MOSLEY
Atlanta
Summary
I am an educated Store Manager and Administrative Coordinator with over 12 years of experience in retail operations, team leadership, and office administration. I have a strong background in customer service, employee training, scheduling, and cash handling, with a proven track record of improving store performance and maintaining compliance with company standards. I excels at leading teams, resolving customer issues, and organizing promotional events to drive sales. My ability to manage multiple responsibilities while fostering a positive work environment highlights my leadership and organizational strengths.
Dedicated operations assistant with a strong focus on customer service, problem-solving, and organizational strategies. Committed to enhancing patient experiences through efficient scheduling and accurate financial reporting.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Aspen Dental
Norcross
10.2025 - Current
- Assisted in managing daily operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Maintained accurate inventory records, tracking supplies to prevent shortages and support seamless operations.
- Provided administrative support by preparing documents and reports for management review.
- Conducted data entry and maintained patient records, ensuring accuracy and compliance with regulations.
- Developed and maintained filing systems for important documents, ensuring easy retrieval and organization.
- Assisted with billing and insurance claims, verifying information for accuracy and timely processing.
- Implemented organizational strategies to streamline office operations and improve productivity.
- Managed front desk operations, greeting patients and providing exceptional customer service.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Participated in team meetings to provide feedback on operational issues and solutions.
Store Manager
Metro By T-Mobile
Nocross
11.2020 - 07.2025
- Proven track record of exceeding sales targets by implementing effective merchandising strategies and team training programs.
- Skilled in managing store operations, including inventory management, staff scheduling, and financial reporting.
- Skilled in utilizing various software tools to maintain accurate records and facilitate efficient communication within the organization.
- Demonstrates strong organizational skills, ensuring timely completion of projects while adhering to budget constraints.
- Effective problem solver, adept at identifying issues and implementing strategic solutions to enhance workflow.
- Dynamic Store Manager with over five years of experience in the telecommunications industry, specializing in driving sales and customer satisfaction.
Administrative Coordinator
Marshall's
Doraville
06.2012 - 10.2020
Education
High School Diploma -
Lakeside High School
AtlantaC.N.A Training -
Crosskeys High School
AtlantaHuman Resource Management -
University of Phoenix's
OnlineSkills
- Cash management
- Customer service
- Scheduling
- Recruitment
- Microsoft Office
- Microsoft excel spreadsheet
- Training
- POS Operations
- Problem Solving
- Office Coordination
- Appointment scheduling
- Data entry
- Billing and claims
- Document preparation
- Customer relationship management
- Financial reporting
- Team coordination
- Problem solving
- Organizational strategies
- Customer service excellence
- Professional and friendly
- Attention to detail
Languages
- Spanish
- English, Native
- Spanish, Elementary
Timeline
Operations Assistant
Aspen Dental
10.2025 - Current
Store Manager
Metro By T-Mobile
11.2020 - 07.2025
Administrative Coordinator
Marshall's
06.2012 - 10.2020
High School Diploma -
Lakeside High School
C.N.A Training -
Crosskeys High School
Human Resource Management -
University of Phoenix's